DisplayPad FAQ

DisplayPad on Lion

Does DisplayPad support Lion?

DisplayPad now supports Lion, except on machines with the NVIDIA GeForce 9400M. The following machines have this card and are currently unsupported:

  • Late 2008 Aluminium MacBooks
  • All 2009 MacBooks
  • Late 2008 and Mid 2009 MacBook Airs
  • Late 2008, Early 2009 and Mid 2009 MacBook Pros
  • 20 inch Early 2009 iMacs
  • Some Late 2009 iMacs

When you run DisplayPad on the Mac, it will show an error before the installer if you are on a machine that is affected. These machines are unsupported due to a bug in the driver for this graphics card. Apple are aware of the issue and are working to fix the problem. We are sorry for any inconvenience this issue may have caused.

If you are using an affected machine and you are experiencing issues then you may wish to uninstall DisplayPad.

Lion says that DisplayPad is "Incompatible Software"

Download the latest version from our website and you will be able to use DisplayPad again as long as you are on a supported machine (see above).

I just started using DisplayPad on Lion and I cannot see the login screen!

On some machines with the NVIDEA 9400M, 3D acceleration does not work while DisplayPad is installed. This causes the login screen to not be displayed correctly as well as other issues throughout the OS. We are also looking for workarounds for these issues. Until then you may wish to uninstall DisplayPad. To do this, boot your computer while holding the shift key and then follow the uninstall instructions here.

I just started using DisplayPad on Lion (10.7.0) and drag and drop is behaving oddly!

On some machines, when dragging items the item will not be released when the mouse stops being pressed. Apple is aware of this issue. We are also looking for workarounds for these issues. Until then you may wish to uninstall DisplayPad.

Connection

I cannot see my iPad in DisplayPad's menu.

Firstly, make sure that your iPad and Mac are both on the same wireless network. If you do not run your own wireless network at home, then you can create an ad hoc network. Apple has more information on how to do this here.

Also, it is possible that your router doesn't allow DisplayPad on the Mac to see DisplayPad on the iPad. You can look at your router's settings to see if it has any privacy settings that might cause this problem.

Alternatively, you can bypass DisplayPad's menu selection and connect directly by IP address. Here are steps to do this:

  1. Find out your iPad's IP address (this is in Settings on the iPad)
  2. Hold alt/option while opening the DisplayPad menu on your Mac
  3. Select "Connect by IP" from the menu
  4. Enter your iPad's IP address
  5. Press connect.

Finally, if you are using an Ad-Hoc network, we have had some problems with DisplayPad on an adhoc network that we are looking in to. However, a workaround is to use Mac OS X's "Internet Sharing" feature to create the network. This feature can be enabled in the "Sharing" pane of System Preferences.

I keep seeing "Connection Problem".

"Connection Problem" is only shown when the signal is very weak. The only thing we can suggest is making sure that your iPad (and Mac, if it connects over wifi) has strong signal and is close to your router.

Display

When I connect DisplayPad, my iPad and Mac both show the same screen (Mirroring is enabled)?

Mac OS X treats DisplayPad as any other external monitor. As such, in some cases it will automatically enable mirroring when DisplayPad is connected. To fix this problem, go in to the System Preferences, then choose "Displays", then go to the "Arrangement" tab and deselect the "Mirror Displays" checkbox. This setting will then be remembered in the future.

The menubar and dock are shown on the wrong screen!

These steps will allow you to choose your Mac's primary screen:

  1. Open System Preferences
  2. Click "Displays"
  3. Go to the "Arrangement" tab
  4. Drag the menubar in the diagram to a different screen. This should change which screen is the main screen.

After installing DisplayPad all I see is the standard desktop background on my iPad?

DisplayPad makes it so that there is a virtual screen which is located to the right of your main screen. That background you see on the iPad is the desktop background that Mac OS X has assigned to that screen. To use DisplayPad, drag a window from your Mac's screen off the right hand side of the screen and it will appear on your iPad.

After installing DisplayPad, the resolution of my screen is wrong (everything looks big and blurry)!

In rare cases, DisplayPad can cause your Mac's screen resolution to change. These steps will allow you to fix the problem:

  1. Open System Preferences
  2. Click "Displays"
  3. Choose the highest resolution in the list shown (usually at the bottom of the list)

Miscellaneous

Does DisplayPad support 10.5?

Unfortunately, DisplayPad does not support Leopard (10.5) and we have no plans to add this support.

How can I uninstall DisplayPad?

There is no way to uninstall automatically. You can manually uninstall by doing the following:

  1. Disable DisplayPad from launching on Startup
  2. Delete the following items (if they exist):
    • /System/Library/Extensions/SSFramebuffer.kext/
    • /System/Library/Extensions/DisplayPadFramebuffer.kext/
    • /System/Library/Extensions/DisplayPadDriver.kext/
  3. Reboot

I'd like a refund.

In most cases we're happy to give you a refund, unfortunately we cannot do this directly, you have to apply for a refund through iTunes. To do this, perform the following steps:

  1. Go here.
  2. Fill out the form and submit.